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Frequently Asked Questions

What is Family Practice?
As a family practice office, we provide medical care to all patients from birth to end of life. The advantage of family care is that the entire family can be seen at the same practice so that any comprehensive family issues can be dealt with effectively and efficiently.

Are you accepting new patients?
Yes, please contact our office and we will assist you in choosing the primary care provider best suited for your healthcare needs. If you are feeling ill, we have the ability to schedule same-day visits (if your medical condition indicates the need).

What insurances do you accept?
Our practice participates with most insurance companies. We can provide you with a list of participating insurance entities at the time of your visit.

Can I be billed for my co-pays?
We are not able to bill you for your co-pays. Through the contracts that we sign with the insurance companies, we are required to collect the co-pays at the time of the visit. If there is a reason you cannot pay at the time of the visit you must speak with one of our billing specialists to make arrangements.

I have an OB-GYN exam every year. Do I also need a physical from my family doctor?
Yes, family doctors are trained to evaluate all aspects of your preventive healthcare needs, including ensuring that you are up-to-date with recommended immunizations, monitoring your risk factors for heart disease or cancer, checking your skin for suspicious moles, and more. Although we do not provide obstetric care, your family doctor can provide routine gynecologic care.

What should I do when I need to refill a prescription?
The best way is to call the pharmacy where you received your prescription. A staff member will take all the necessary refill information. The pharmacy will then call our office with the request. After your information is reviewed and approved, our staff will call your pharmacy with the approval. This process usually requires 24-48 hours from the time of your initial call. How quickly your pharmacy fills the prescription depends on their refill policy and staffing.  Please call them before you run out of your medications so that there is ample time for our doctors to approve the refill. You may also get refills during a scheduled office visit or you may call our office at 513-770-0330 for refills. Please allow 24 hours for all refill requests to be completed. Refills are done Monday –Friday only.  If you need a mail away prescription, please make sure that you contact us 2 weeks prior to running out to allow time for your request.

What should I do when I need to call the doctor to ask a question?
Call our office and one of our staff members will take your message. It is very helpful to let us know what your call is regarding so that the nurse can talk to the doctor without having to call you back first to gather information. Generally the nurse will return your call, although there may be times when the doctor will call you back directly. Every attempt is made to return your call in a timely manner. Please keep in mind that these calls are often time done at the end of the day. If at all possible let us know when the best time to reach you is. Some of you may have chosen to have your phone line “blocked” so that anonymous calls cannot ring through. It is important that you “unblock” your phone line if you are expecting a call from the doctor as this may delay or interfere with receiving a timely response. Please review the
Fee For Service Letter before calling the office.

Do you draw blood for lab testing at your office or do I have to go somewhere else for this?
We do provide services for lab testing within our office. Your results will be reviewed as soon as received by your physician.

What are your office hours?
Monday-Friday 9:00 a.m. to 5:00 p.m.
Call 513-770-0330 for appointment.

Albert J. Weisbrot, M.D. and Associates, Inc.
7451 Mason Montgomery Rd.
Mason Ohio 45040
Phone: 513-770-0330
Fax: 513-770-2106

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Copyright © 2008 Albert J. Weisbrot, M.D. and Associates, Inc.
Last modified: 05/06/08